customers who cancel multiple times

Mark Bolam

Cleantalk Member
whats your thoughts on customers who cancel multiple times on the bounce do you block them or not

Nathan Gale

Cleantalk Member
Non refundable Deposit on every booking minus regulars who I trust
If they cancel and I fill the space then I carry the deposit over to the next time, if not they lose it

regulars who cancel I let them off as I know they’re genuine people. However if they cancelled twice they’d need to deposit again from there on (never had any do that)

Paul Dennis

Cleantalk Member
On facebook you can add label's so we put cancelled short notice or cancelled and what ever excuse they give , we then if they want to rebook only offer and end of day slot and they are made to wait a month , a lot want to rebook for a later time that day or another day that week and once you tell them its a months wait they all of a sudden want to keep the slot .