customers who cancel multiple times

[Mark Bolam]

whats your thoughts on customers who cancel multiple times on the bounce do you block them or not

 

[Mathew jones-hare]

Depends on how tolerant you are? Iam not very. so if they cancel, I wouldn't chase them to rebook. Plenty of other ovens out there.

 

[Daniel Burt]

I'll generally ignore them after the 2nd cancellation.

 

[Joe Hatton]

If they want to book again insist that you have full payment at the time of booking.

 

[Nathan Gale]

Non refundable Deposit on every booking minus regulars who I trust
If they cancel and I fill the space then I carry the deposit over to the next time, if not they lose it

regulars who cancel I let them off as I know they’re genuine people. However if they cancelled twice they’d need to deposit again from there on (never had any do that)

 

[Dan Woodhead]

Taking deposits is the way to go

 

[Billy Marsh]

I had this as Xmas but it was covid . So I rebooked .

 

[Daniel Nailor]

Take payment up front for people who mess you about

 

[Colin Nash]

s!

 

[John Allton]

Deposits from those that cancel with no notice when or if they rebook

 

[Paul Dennis]

On facebook you can add label's so we put cancelled short notice or cancelled and what ever excuse they give , we then if they want to rebook only offer and end of day slot and they are made to wait a month , a lot want to rebook for a later time that day or another day that week and once you tell them its a months wait they all of a sudden want to keep the slot .