Discussion in 'Rug Cleaning Issues' started by Max Campbell, Mar 31, 2017.
Nick! - fancy quoting?
Not a problem
Should we have known that this was possible?
Bad Luck this time!
When a rug is already weakened then the stresses created by a centrifuge can result in damage. That is something that I am sure you will be aware of in future. However, judging which rugs are too weak is not a straightforward matter but rolling the rug for 'best fit' with each layer touching closely and the outer layer fitting the drum diameter as best possible does help in reducing localised stress build-up as it is when the rug tries to conform to the drum that the damage mostly occurs.
Safe and happy cleaning
My first thought was that we could have tacked a piece of support cloth across any weak area, but (taking on board the idea of the "cracking" sound) I don't think we could have identified the weak area sufficiently well. I'm reluctant to immerse a rug without being able to dry it fast - i.e. centrifuge it.
What do other centrifuge-owners do with potentially fragile rugs?
If you exclude centrifuging, I would say you exclude immersion, given our experience before and after getting the spinner. We'd load looser-rolled.
The customer is being good as gold - "Well, we all knew it was a delicate old thing, had decades of sand in it from the desserts...No need to be embarrassed."
First stage repair at the local specialist = "from" £500, on an hourly rate.
You always have to pay for good education!
And we're paying for a little pre-existing damage repair on another rug, as a thank-you. We think we'll just about break-even on the whole thing.