Cheers we have a neff engineer coming next week £100Hi
It's not there fault. I have had two recently where the wire for the door mechanism was broke. The one you had no idea till you took it off.
Personally I won't take responsibility for that I think it's something that will happen regularly now as they get older.
Best to tell customers yiou won't take any responsibility for the door mechanism if they want you take it off.
It will need a neff engineer I am afraid to repair it.