Advertisements: we are just starting up and we got his shaggy pile rug. Am I right in doing the normal procedure: vaccum, pre-spray, agitate and rinse. The problem is: I never smelled any odour when I vacuumed it, my partner smelled dog odour (not urine) so he applied odour-x on the rug, now that the rug dried (just outdoors, not with blowers) I can smell the dog odour! What should we do now? The customer never complained about any smells on her rug, should I ask the customer if they want it treated for odours?