Oh Dear...... Help

Discussion in 'Rug Cleaning Issues' started by Terry Miles, Oct 5, 2018.

  1. Terry Miles

    Terry Miles Member

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    This rug is made from polyp I think, its not an expensive one, it was minging before I cleaned it, I used liquid woolsafe from prochem just as I wanted to be extra safe - 3 days after cleaning the customer has reported a couple of small pot marks as below, what have I done and how do I resolve. Rug1s.jpg rug2s.jpg
     
  2. Daniel Darlow

    Daniel Darlow Member

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    Scissors.
     
  3. Terry Miles

    Terry Miles Member

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    Oh Daniel, helpful lol - I am thinking are these separate stains that only became apparent once fully dry, or is this browning which I have caused somehow.
     
  4. John Bolton

    John Bolton Admin

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    Terry,

    Cellulostic browning only occurs in vegetable fibres and I doubt that there are any in that rug.

    It appears that the discolouration is mainly at the base of the pile - that suggests up-wicking.
     
    • Agreed Agreed x 3
  5. Daniel Darlow

    Daniel Darlow Member

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    Terry.
    What John Says.
    Cop Out.

    Ha Ha.
    From the second pic the top part of the fibres are ok, so as John suggests up wicking from some crud at the base of the pile, could be anything. As it is Polyprop as you suggest and it looks that way, if you really need to go back as a matter of principle you could go a bit stronger on your spotter removal process. Try MPower spotter first if organic, but I would not own this problem if the rug as you say was a minger. You cannot be responsible for leaving a problem if it was there in the first place.
     
  6. Steve Porter

    Steve Porter Moderator

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    Terry
    How did you rinse the rug, what tools & any intank solutions used?

    Sometimes even after rinsing with a hand or stair tool these are better dried upside down with a blower underneath
     
  7. Terry Miles

    Terry Miles Member

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    All sorted now guys, nothing to worry about, thanks for replies as ever :smile:
     
  8. Gary Davis

    Gary Davis Member

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    How did you sort it?
     
  9. Terry Miles

    Terry Miles Member

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    Customer remembered that these marks were there before but had been that long since cleaned they 'forgot' they are happy to cut or leave as is.
     
  10. John Bolton

    John Bolton Admin

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    Time to get the cotton buds out!
     
    • Agreed Agreed x 1
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