When we clean we take before and after pics, paying close attention to any damage. We have had a couple of emails in the past from customers who have accused us of damaging their ovens, one was a Aga cooker he tried to claim on our insurance saying that we had damaged his Aga front - our before pictures clearly showed the damage was pre-existing. On another occasion customer had claimed that we had chipped the enamel on the bottom of his oven but again the before pictures proved otherwise. Our employess also complete a check sheet before and after.
As above I use an inspection sheet and photos for this reason. The only time that there may be an issue is if the oven or glass is thick with dirt and there is damage / scratches underneath that cannot be seen. However this also covers you to some degree as you have proof that the damage couldn’t be seen!
1st post - Hi All, great advise and suggestions here, Ive brought a few new tools on above suggestions haha
What do you all use as a floor protector, I use a plastic rubble bag cut flat, wipe clean when done. Also, we don't currently offer a bulb replacement, but I think we should, with that in mind, how many different types of bulbs are we talking for different ovens, 1-10-100