I'm looking for some kind words to make me feel just a little bit better about the Neff Slide and Hide horror that happened today... Got the door off fine flipping the catches with a screwdriver and twisting the slots with the coin. Even got the door back on fine once. But then a part pinged off, and I thought it was from inside the sliding mechanism so took the door off again (turned out it was nothing to do with the mechanism, is was just a rubber bung for the door close up on the top of the oven). Second time round, the back bar had slid to the back so brought it forward into position, engaged it under the latches. But when the door went back on, it kept snagging ever so slightly on the bottom of the oven when opened and closed. No amount of repositioning would sort the problem. In the end I had to give up. Thankfully customer was very understanding and reckons his son will fix it, but now I am totally freaked out by those evil slide and hide doors!!! What have I done wrong? I'm terrified of them now.