What would you do with this?

Peter McDougall

Cleantalk Member
I have this rug in my van. I picked it up from the customer who has a couple of big dogs and apparently they love rolling around on the rug (as you'd expect).

With that in mind I used my pro35 with trays on to dig out as much hair etc as I could then vac'd with the nozzle of my vac as the brush bar kept getting stuck despite being set to level number 4.

I then treated with mpower and agitated with the pro35 and left to dwell for 30 mins.

Rinsed with plain water using a stair tool and let dry.

Took the rug back to the customer and after 24 hours was contacted by him to say his wife was complaining of the smell coming from the rug (dog smell) so I said no problem I'll take it back and deal with it. Since taking it back we've been locked down and I've just busied myself with other things until now and need to get this sorted so I end up with a happy customer when I can deliver it back to them.

part of me is thinking I should submerse it but I'm concerned about shrinkage of the backing and wondering how best to extract the water from it if I do submerse it. Also, what would you recomend solution wise for a submerstion clean? (I've never done a submersion before).

Cheers
 

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Colin Nash

Cleantalk Member
I can smell it from here!

I would submerge it in cold water. Leave for a few hours, or if it really stinks; overnight. Flush, flush flush with clean water and extract and blow-dry.

When they're that bad, just go for it with a written disclaimer.

You may need to add some acidic rinsing solution to prevent backing from staining. Done a fair few of these over the years. I'm sure many on here will have different ideas. This system worked for us on many occasions though.

Loads of submersion examples on you tube.

Don't forget that disclaimer.
 

Peter McDougall

Cleantalk Member
I can smell it from here!

I would submerge it in cold water. Leave for a few hours, or if it really stinks; overnight. Flush, flush flush with clean water and extract and blow-dry.

When they're that bad, just go for it with a written disclaimer.

You may need to add some acidic rinsing solution to prevent backing from staining. Done a fair few of these over the years. I'm sure many on here will have different ideas. This system worked for us on many occasions though.

Loads of submersion examples on you tube.

Don't forget that disclaimer.
Interesting strategy. Without the use of something to deal with the dog oils how would this get rid of the smell?

Also, how would you extract it? Just with a carpet wand or a hand tool or something more suitable?
 
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Ken Wainwright

Cleantalker Veteran
If the soils have penetrated beyond the pile (sounds likely) then I suspect that Colin's solution is the most effective but you need to manage customer expectations. If it's a tufted or Gun Tufted rug, it may delaminate plus with cotton and viscose in the backing, as you said, there is a risk of shrinkage and/or rucking.

I would suggest a chat with the customer explaining the limitations of cleaning and the risks involved with any salvage work.

Safe and happy cleaning:smile:
Ken
 

Jamie Biles

Cleantalk Member
Prob more customer satisfaction etc. Peter has already attempted once and wants to resolve issue.
 
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Mark Sutcliffe

Cleantalk Member
We bought a puppy that pee'd everywhere, mainly on the rug..

Thought.. I'll spray it with some hydro202 and then clean it at weekend.. That was 6 months ago and doesn't smell of dog.. I know it's not a go to product, but it worked well for me!
 

Peter McDougall

Cleantalk Member
My personal opinion...

Is there any PROFIT in this job?
Had it been satisfactory first time round, yes. However, at this stage it's more about the customer satidfaction as well as my own experience. If I can resolve it this time, I'll know for next time how to tackle it right away.
 

Peter McDougall

Cleantalk Member
We bought a puppy that pee'd everywhere, mainly on the rug..

Thought.. I'll spray it with some hydro202 and then clean it at weekend.. That was 6 months ago and doesn't smell of dog.. I know it's not a go to product, but it worked well for me!
hydro works well on dog pee and I've used it on fitted carpets for this purpose many times with great results.

In this instance it isn't pee, more the smell from dog hair / oils in the rug which will have penetrated deeper than where I'd get hydro to go.
 

Peter McDougall

Cleantalk Member
I have a paddling pool on order now so it'll be getting soaked overnight in cold water when that arrives. I'll then have the mammoth task of rinsing and extracting then drying the rug.

It's a cheap rug and I'm surprised they wanted to pay £60 to have it cleaned in the first place.
 

Ken Wainwright

Cleantalker Veteran
Another thought.

Polyester is an oil loving fibre so may be holding on to some of the dog's oil from it's coat. SPM is good at attacking oils plus it contains an anti-microbial. Crystal Rinse in the tank.
 

Jamie Biles

Cleantalk Member
And don't forget you mentioned 2 large dogs so likely with their weight/rolling about etc there more likely to be oil contaminants at base of pile fibres as opposed to a little terrier just chilling.
 
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Daniel Darlow

Cleantalk Member
There are times when you think 'is this really worth it' but to the customer that rug has many memories , maybe of the favorite passed away dog who lived on it. You can never tell. So long as you cover all bases, sometimes your views get in the way. Discussion gets you information and rewards at the same time. Bottom line, polyester, Chinese manufacture, I would SPM back and front, rinse, take advantage of this sunshine and AIR.
 

Ken Wainwright

Cleantalker Veteran
I was thinking of a known safe option Peter. Rinse extraction.

For submersion cleaning and treating any odours, I would be using a specialist de-odouriser.

Another thought, if there is latex adhesive present and the rug is subjected to a submersion or a saturation clean, there is also a higher risk of a sour latex odour.

My own view with this type of rug is to only rinse/extraction clean. A specialist rug cleaner with all the facilities and expertise required would be the person to take it further.

Safe and happy cleaning:smile:
Ken
 

Jamie Biles

Cleantalk Member
I'm no expert in rugs,nothing further from truth but is problem possible more with drying technique. Should a PP rug be dried upside down over a griddle/rack so that excess fluids drain down or does wicking still travel north even if synthetic?
 

Dan Woodhead

Cleantalk Member
IMO and experience the only product in the solution range that stands a chance (if it smells as bad as I'm thinking) is MPower.

Is the rug worth all this fuss? Probably not but if I were in your shoes I would want to see the job through.

If you've rinse extracted already I wouldn't waste your time trying other products. Submerge in MPower, agitate and nice long soak.
 
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Colin Nash

Cleantalk Member
These synthetics love oil based stuff. Possibly a good pre-soak with an acidic rinse first (not for soiling, just odour) Then pre-soak in cold water. Clean with neutralizer after?

So hard to tell from a picture. Have to say, my son swears by M-Power> Perhaps work that well into the base and dwell before the bath?

For a sixty pound job, it doesn't sound worth all the hassle. However I'm with you on customer satisfaction and understand your desire to put it right and learn at the same time.

If you can't, then they would have to chuck it away or find another cleaner. You don't want that!!

Great opportunity to learn a new skill. As a percentage we have dipped very few rugs over the years. The ones we have, have all been a success, probably no more than 30 in last 25 years.

Of course always subject to test and with that disclaimer. They have nothing to lose if it smells really bad. Please do qualify the customer.

This is what I would do and not necessarily what others would. At the end of the day it's your decision. If you were down here, I would do it with you.

Good luck
 
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Dave Atkins

Cleantalk Member
Peter, what would you normally use on a carpet contaminated with oil? That may be the answer. It’s lots of work however.

On a lighter note have you offered the customer a peg for their nose:lol:
 
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