Mark Betts
Cleantalk Member
- Thread starter
- #1
Hi
cleaned a 100% wool rug last week.
usual procedure , pre vac , M Power pre spray and plain water rinse .
Client messages Saturday saying some of the line designs in the rug have gone powdery?
I went to have a look today and there is a design on the rug , 1 cm wide dark brown lines across the rug.
the “lines “ in the centre of the rug are dark brown and other lines at a grey silver .
tbh I can’t remember what colour these were before I cleaned them.
She is claiming the are “bleached” but it doesn’t make sense as the brown lines are fine.
I am thinking they should be like this but she disagrees .
I have attatched a couple of pictures in case anyone can make sense of my waffling .
Also if it went down the insurance route would the ins company inspect the rug to determine if they are in face bleached as she puts it ?
thanks
Mark
cleaned a 100% wool rug last week.
usual procedure , pre vac , M Power pre spray and plain water rinse .
Client messages Saturday saying some of the line designs in the rug have gone powdery?
I went to have a look today and there is a design on the rug , 1 cm wide dark brown lines across the rug.
the “lines “ in the centre of the rug are dark brown and other lines at a grey silver .
tbh I can’t remember what colour these were before I cleaned them.
She is claiming the are “bleached” but it doesn’t make sense as the brown lines are fine.
I am thinking they should be like this but she disagrees .
I have attatched a couple of pictures in case anyone can make sense of my waffling .
Also if it went down the insurance route would the ins company inspect the rug to determine if they are in face bleached as she puts it ?
thanks
Mark