Josh Dean
Cleantalk Member
- Thread starter
- #1
Hi guys,
Did an upholstery clean yesterday. Tried to assertain the fabric but no chance of burn test and no visible label. Customer assured me she had had it wet cleaned on 3 occasions with no problem so proceeded with m power alongside a towel dry. Seemed to clean ok for its age and advised customer to air out and let the upholstery dry as naturally as possible. 20 hours later customer is calling me panicking saying its soaking wet, has had to remove the removable covers and is worried about mould etc.
Now 3 mistakes on my part.
1) I should have removed the removable covers after the clean so the foam could air out but they looked a tight fit and to be honest it was pretty dry to touch as I was leaving (after cleaning carpets for 2 hours after)
2) Yes there was no label but on a removable arm cover it did say 'dry clean only' which was spotted pretty much near the end.
3) When I was cleaning the 3 seater sofa I pulled up the flap running along the bottom to check the foam cushions which looked to have old dried in mould/water stains from a previous clean which wasnt spotted in survey. My worry now is that she is going to try and pass the blame on to myself.
I'm been completely honest here but i had a bad gut feeling about her on the job. Questioning everything I did, reading my labels, spying etc. Never experienced that before. She openly admitted without prompt it took 24 hours for her sofas to dry previously and called me after 20 hours in a state of panic. Like I said when I left the job they felt pretty dry. All I can think of is that the foam itself is wet and maybe now needs to be force dried. This was done at 150psi, only 1 or 2 passes, aired out and towel dried.
I expect a call later today in another 'state of panic' with very little I can say to reassure her. Apparently her husband is going to be 'fuming' when home but was only last night she was singing my praises etc.
Gutting feeling this especially when you work hard to please each and every customer. If it's something I've done wrong ill hold my hands up. Yes I've had training on upholstery cleaning but mostly theory. Your help would be greatly appreciated especially as expect another call later today.
Thanks
Did an upholstery clean yesterday. Tried to assertain the fabric but no chance of burn test and no visible label. Customer assured me she had had it wet cleaned on 3 occasions with no problem so proceeded with m power alongside a towel dry. Seemed to clean ok for its age and advised customer to air out and let the upholstery dry as naturally as possible. 20 hours later customer is calling me panicking saying its soaking wet, has had to remove the removable covers and is worried about mould etc.
Now 3 mistakes on my part.
1) I should have removed the removable covers after the clean so the foam could air out but they looked a tight fit and to be honest it was pretty dry to touch as I was leaving (after cleaning carpets for 2 hours after)
2) Yes there was no label but on a removable arm cover it did say 'dry clean only' which was spotted pretty much near the end.
3) When I was cleaning the 3 seater sofa I pulled up the flap running along the bottom to check the foam cushions which looked to have old dried in mould/water stains from a previous clean which wasnt spotted in survey. My worry now is that she is going to try and pass the blame on to myself.
I'm been completely honest here but i had a bad gut feeling about her on the job. Questioning everything I did, reading my labels, spying etc. Never experienced that before. She openly admitted without prompt it took 24 hours for her sofas to dry previously and called me after 20 hours in a state of panic. Like I said when I left the job they felt pretty dry. All I can think of is that the foam itself is wet and maybe now needs to be force dried. This was done at 150psi, only 1 or 2 passes, aired out and towel dried.
I expect a call later today in another 'state of panic' with very little I can say to reassure her. Apparently her husband is going to be 'fuming' when home but was only last night she was singing my praises etc.
Gutting feeling this especially when you work hard to please each and every customer. If it's something I've done wrong ill hold my hands up. Yes I've had training on upholstery cleaning but mostly theory. Your help would be greatly appreciated especially as expect another call later today.
Thanks
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